Write a clear problem description that is more specific and focused than the original customer problem description. Improve problem definition to speed resolution? Slow to return telephone calls 2. Based on Go and See; team eliminated slow response and cost as the real issue? Understand the physics of the root cause before taking corrective action create a new problem.
Consistent, well defined, trained process? The customer and your boss both want a Fishbone diagram with supporting data: Why is it not showing up beyond where it was detected? The circuit is overloaded. Prove that the proposed action will do what is intended prior to G8D — Global 8D? Document how validated Name Attended Kickoff Mtg?
The customer and your boss both want a Fishbone diagram with supporting data: Provide foundation for developing corrective actions? Date of Issue WHY?
QRCM Problem Solving Report 8D Meritor
Types of Problem Solving: Basic problems in stab The pump intake is clogged with metal shavings. Customers know when they are unhappy? Sample forms and examples? Transform a simple, vague symptom from the customer into specific, quantifiable terms that can be worked on by the team?
Basic Problem Solving – PROBLEM DEFINITION 17Jun11_图文_百度文库
Supplier, Process, Design, System? Where was the problem first detected? Understand the physics pdoblem the root cause before taking corrective action create a new problem. List all top level part numbers potentially affected – all lines, all customers. Begins with the Problem Statement Object-Defect? Write a clear problem description that is more specific and focused than the original customer problem description.
Primary goal is to promote quality culture? Any in6 process mistake-proofing devices, are they working?
Problem Solving Engineer
A simple and concise statement? Where, what station, how often, when started?
Develop a problem statement? If suspect component, perform a where used and list all top level part numbers and customers that use component Can start and stop dates be defined for problem?
Hard side — fix the problem — Improve individual ability to solve future problems? Why is it not showing up beyond where it was detected?
QRCM-Problem-Solving-Workbook – 道客巴巴
Why is the intake clogged with metal shavings? What object has the defect? The circuit is overloaded. Why is the circuit aolving Any history of failure mode? Document how validated Name Attended Kickoff Mtg?
Why should it have been detected? Start with the Customer? Why have the bearings damaged one another?
Communication Why is this a problem? Process Change Break Point Date: Finish with the Problem Description 17? Use this path to investigate why the problem was not detected WHY?